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Corporate Governance |
| Operations and Project Management |
| Lexcel Consultancy |
At Fiona Gregory Consulting we know that running a conveyancing team within a law firm can be a challenge – and presently quite stressfulOur dedicated services to help you modernise your conveyancing team will make it easier for you to monitor business performance and increase productivity levels. Ultimately, whether you’re focusing on strategic or operational issues, we ensure that the knowledge and advice we provide adds real value to your conveyancing business and its success. We can also assist you with preparing for an application for the Conveyancing Quality Scheme.
Fiona Gregory Consulting services are based around what we know works in the legal services industry. We understand your business because we have worked in it. While the challenges you face may be generic, your specific circumstances are not, so we tailor our services to meet your needs exactly.
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Helping people perform |
Modernising a conveyancing team is not just about technology as so much depends upon adapting to new work practices. Fiona Gregory Consulting’s approach therefore motivates your team, sharing vital information and empowering everyone to perform. A team structure makes it easy for your staff to see what is expected of them and what they are achieving, and allows management to recognise (and reward) a job well done.
We use industry benchmarks to set targets for your staff. The results will also provide opportunities to recognise outstanding staff, management performance, training outcomes and business opportunities. |
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Turn complaints into opportunities |
We can help you as feedback from client satisfaction reviews may highlight issues of which you and your team were completely unaware. We can collate feedback over time, analyse the replies and pick-up on any trends that emerge, when we then help you identify ways to tackle these problems.
"Fiona has demonstrated excellent knowledge of all aspects of our volume conveyancing business and from an operational level can get involved in both the detail and the strategic issues too. At all times Fiona is a very competent professional, upfront and honest and it has been a real pleasure working with her as she gets the job done. She provided invaluable help at a critical time when we developing our volume e-conveyancing business."
Christopher Bean Partner & Head of Conveyancing, Gaby Hardwicke Solicitors |
Modernising service and standards |
Whether you have 4 or 300 staff, understanding what clients think about your service is essential. Defining service standards and measuring performance enables you to see and respond to trends. As well as identifying any potential issues that could jeopardise your reputation, this can also highlight opportunities that deliver competitive edge.
Working with you, Fiona Gregory Consulting will introduce or adapt case management systems, new work practices and procedures ensuring that the conveyancing process is streamlined and automated as far as possible, allowing fee earners more time to provide far greater personal attention to clients and other parties. |
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